Company: Cognizant
Shift : Day Job
Team Lead - CDM/PV
Qualification:
Graduate / Post Graduate / Doctorate degree in life sciences / Pharmacy / Medical sciences / Registered Nurse
Responsibility:
Business/ Customer
- Minimal Customer interaction under guidance.
- Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).
For PV/Complaints Management :
- Individuals in this role perform data entry of data received from Source documents into the respective Clinical/Safety database While peroforming this activity the associate is responsible for meeting turnaround times and accuracy.
- These associates are usually used to handle more critical/senitive transactions.
- These associates also act as Subject Matter Expert.
CODING:
- Perform coding activities on the assigned project with timelines and efficiency
- Import uncoded terms in database and export coded medical terms from coding platform
- Query Management.
- Create “New Term Request” and prioritize
- Perform Dictionary upversioning activity.
- Send Coding (Consistency) Reports
- Participate in study related meetings as needed
- Provide feedback on quality related issues to other medical coders in timely manner.
- Serve as an SME to Medical Reviewers regarding coding activities & guidelines.
- Perform UAT for coding related applications.
- Perform Operational QC.
- Mentor Team Member.
- Coordinate with CDM working on the same study.
- Coordinate to resolve Rave specific issues.
CDM:
1 Execute Data Management Activities ie Data Cleaning, Executing Manual and System checks, Update relevant trackers, Discrepancy and query management, Issue resolution, Database lock activities.
2 Participate in innovation and process improvement initiatives.
3 Identify and develop action plan in coordination with the TL for activities not meeting the client SLAs.
4 Archive all necessary information for audit purposes according to quality and security requirements, to ensure reliable and timely retrieval of documentation and information.
5 Support multiple clinical trials, across diverse therapeutic areas, to successful conclusion and provide technical oversight when required.
Project / Process:
- Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases.
- Handle first-level processing of transactions.
- Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).
- Proactively identify issues.
- Contribute to process improvement initiatives.
- Identify and report process changes.
- Adhere to the mandatory industry regulation and compliance requirements for the given process.
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